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Client Case Study

International Cancer Specialists

Driving Visibility, Trust, and Patient Engagement Through Digital Marketing

At a Glance

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131 qualified

conversions generated

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$309.48 average

Cost Per Lead

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4.01% SEM

Click-Through Rate

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$2.55 SEM

Cost Per Click

Background

International Cancer Specialists (ICS) is a Singapore-based cancer treatment centre providing medical oncology, haematology, cancer screening, and teleconsultation services. With over 15 years of experience and more than 4,000 patients treated across 38+ countries, ICS combines clinical expertise with a deeply compassionate, patient-focused approach.

Despite strong credentials and trusted medical leadership, ICS struggled to compete in Singapore’s highly saturated cancer treatment market, where several established competitors had already secured dominant digital visibility and brand recognition.

The Challenge

ICS faced several significant barriers:

Competitive Digital Saturation

Cancer-related keywords are among the most competitive in healthcare marketing. High search demand, combined with aggressive bidding from established institutions, drove up media costs and made visibility difficult for newer entrants. ICS was competing against providers with larger budgets, stronger domain authority, and long-standing patient awareness.

Trust as a Barrier to Entry

Cancer treatment is a deeply emotional and high-stakes experience. Patients and families prioritise credibility, reassurance, and perceived expertise. For ICS, the challenge was twofold: build visibility quickly and establish trust simultaneously.

Regulatory & Medical Writing Constraints

Healthcare marketing in Singapore requires strict adherence to advertising and medical communication guidelines. Claims must be carefully worded, outcomes cannot be overstated, and content must remain factual and compliant.

Our Approach

To compete effectively, Brew implemented an integrated strategy across:

●  Search Engine Optimisation (SEO)
●  Search Engine Marketing (SEM)
● 
Social Media
● 
Content Marketing
● 
Display Advertising

All communications were anchored around ICS’s core differentiators:

●  Compassionate, patient-centred care.
●  Comprehensive oncology and haematology services
● 
Strong insurance partnerships and accessibility

1. Search Engine Marketing (SEM)

Paid search was prioritised to capture immediate demand from users actively searching for cancer-related information and treatment options.

In healthcare, search intent is highly decisive. Patients and caregivers often turn to Google during moments of urgency, using specific queries such as treatment options, specialist consultations, or second opinions. Appearing at the top of these searches ensures visibility at the exact moment decisions are being considered.

SEM mattered because it captures high-intent traffic and levels the playing field, allowing ICS to compete against larger institutions despite lower brand recognition.

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It also provides measurable performance data, enabling ongoing optimisation and cost efficiency improvements.

Through continuous optimisation, including keyword refinement, negative keyword filtering, bid adjustments, audience segmentation, and landing page enhancements, we reduced Cost Per Lead month-on-month while maintaining strong click-through rates.

2. SEO Strategy for Long-Term Organic Authority

While SEM captured immediate demand, SEO was designed to build sustainable authority and reduce long-term reliance on paid media.

In oncology, patients often conduct extensive research before choosing a provider. Ranking organically for high-volume cancer searches signals credibility, expertise, and trust — particularly when competing against established players.

To strengthen organic visibility, Brew developed four comprehensive pillar pages focused on high-search-volume cancers:

  • Breast Cancer

  • Lung Cancer

  • Colon Cancer

  • Prostate Cancer

Each pillar page was structurally optimised for search visibility and crawlability, and written in medically accurate, reassuring, patient-friendly language. The content was designed to address both informational intent (symptoms, diagnosis) and treatment-related intent (options, consultations offered by ICS).

A comprehensive Lung Cancer pillar page built to capture high-intent searches while delivering medically accurate, patient-friendly guidance.

Supporting these pages, Brew produced well-researched, educational articles centred on the same four cancers. All content adhered strictly to medical advertising and compliance requirements while remaining accessible and empathetic.

Brew’s content team crafted blog articles centred on high-intent cancer searches, combining SEO best practices with empathetic, compliant medical writing.

Pillar pages consolidated ICS’s authority, signalling topical depth to search engines, while the educational articles captured early-stage research queries, nurturing users before they are ready to enquire.

3. Humanising Cancer Care Through Social Media

In a market where many oncology brands communicate in clinical, institutional tones, ICS had an opportunity to differentiate through warmth and approachability.

Brew refreshed the brand’s digital presentation by:

  • Introducing modern, compelling fonts and cleaner visual systems

  • Harmonising graphic styles across Singapore and Indonesian accounts

  • Establishing a consistent brand identity across platforms

Previously, posting was irregular and reactive. We implemented a structured content calendar to ensure consistent visibility and sustained engagement. In healthcare, trust is reinforced through familiarity, and familiarity requires frequency.

Through these efforts, ICS achieved #1 search rankings for several high-intent cancer queries, including “breast cancer”, “lung cancer”, and “prostate cancer” related searches. 

Ranking at the top of Google ensured that patients researching symptoms, diagnosis, or treatment options encountered ICS’s content early in their decision journey, strengthening both credibility and enquiry potential.

TikTok as a Trust Channel

Brew introduced TikTok as a strategic patient-trust channel for ICS. Our team proposed, storyboarded, filmed, edited, and published videos, featuring content such as staff introductions and games, facility walk-throughs, frequently asked cancer-related questions addressed by ICS’s oncology team, and educational short-form videos.

Brew crafted TikTok content that humanised ICS’s medical care team, highlighted its patient-centric facilities, and addressed common fears and misconceptions about cancer treatment.

A TikTok showcasing the facilities and services available at ICS in a lighthearted yet informative way.

An ICS doctor’s perspective on advanced lung cancer, combining medical expertise with empathetic guidance.

TikTok was particularly effective because video establishes a connection with audiences more quickly than static content. By showing real doctors, real environments, and real answers, ICS strengthened its positioning as compassionate, transparent, and patient-focused.

4. Tactical Campaign: ICS Art Exhibition 2025

Beyond performance marketing, Brew supported the promotion of the ICS Art Exhibition 2025,  an initiative showcasing art created by the ICS art professor and students, many of whom are patients participating in art therapy programmes.

The exhibition highlighted how creative expression supports emotional healing, resilience, and storytelling throughout the cancer journey, reinforcing ICS’s positioning as a provider of holistic, compassionate care.

The campaign was promoted through targeted Google Display Network ads, driving awareness and participation while aligning with ICS’s broader brand values.

The Results

Within nine months, ICS strengthened its competitive position in Singapore’s saturated oncology landscape through performance-driven optimisation and structured digital scaling.

E

131 qualified conversions generated for a 9-month campaign

E

$309.48 average Cost Per Lead

E

Increased ICS’s visibility against larger, established competitors

E

Reinforced ICS’s positioning around compassion, credibility, and comprehensive care

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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