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Achieving shining success for a Singapore-based diamond brokerage and trading company

At a Glance

3-Fold Increase

Achieved a 3-fold increase in new leads compared to the previous year

Top Source of Leads

Paid Search was the top source of leads, outperforming all other channels

Highlighting Past Success

2023’s Paid Search leads consistently surpassed 2022’s, highlighting past success

Background

Facets is a Singapore-based diamond wholesaler with over 40 years of experience. The company offers products like loose polished diamonds along with bespoke bridal and contemporary jewellery. It also offers gem and jewellery resetting plus diamond brokerage services.

The Challenge

Due to the nature of their business, Facets does not accept walk-ins, only appointments, which limits their ability to tap into spontaneous customer interest as a potential avenue for additional leads.

To tackle this challenge and get more leads, Facets intended to make use of digital marketing but they lacked the experience or knowledge to make it happen.

Our Approach

After consulting with Facets, the Lite Brew team developed a focused strategy aimed at enhancing Facets’ online visibility. This approach was built on five key tactics:

  • Targeting high-intent customers through the strategic use of Google search ads
  • Conducting weekly reviews of search terms and bids
  • Regularly updating negative search terms
  • Improving efficiency with Hubspot automations
  • Providing Facets with relevant, easily-understood information

These steps were designed to directly address Facets’ need for more leads by increasing the likelihood of attracting interested and relevant potential customers.

Capturing Leads: Search Ads Target High-Intent Customers

By utilising search ads, Facets can ensure their marketing messages are prominently displayed at the moment potential customers are searching for related services online. For example, when a user searches for “custom jewellery design” on a search engine, Facets’ ad could appear at the top of the search results.

Sample of a Google Search Ad that we ran for Facets

This immediate visibility means that Facets is the first option seen by someone with a direct interest in custom jewellery services, significantly increasing the likelihood that the searcher will click through to Facets’ website and potentially become a lead.

Doing so increases the visibility of Facets among users with a high intent to engage but also significantly boosts the chances of converting these searches into tangible leads.

Optimising Weekly: Fine-Tuning Search & Bids

Optimising Facets’ ads on a weekly basis allows us to fine-tune their search terms and bid strategies, ensuring their ads remain competitive and cost-effective. This includes increasing bids to high-yielding keywords and pausing high CPC ones.

For instance, if analysis reveals that certain keywords are driving more qualified traffic to Facets’ website, they can increase bids on those terms to maintain high visibility.

Conversely, if other terms are underperforming or becoming too costly, reducing bids or pausing those ads can save budget and refocus efforts on more profitable areas. It also helps in managing ad spend efficiently, by allocating more resources to high-performing keywords and cutting back on those that do not contribute to ROI.

Boosting Efficiency with HubSpot Automations

Because of their hands-on approach to business operations, we chose to implement HubSpot’s automation capabilities to create a seamless workflow for managing inquiries. This would allow Facets to screen all potential customers and ensure that all leads are given appropriate attention.

HubSpot automation that we set up for Facets

Strategic use of automation not only streamlines the process of handling inquiries but also guarantees that communications are personalised and timely.

Automated email that we set up for Facets

Simultaneously, we introduced an automated email system designed to enhance client engagement and ensure no appointment goes unnoticed.

The automated reminder email sent to clients about their upcoming appointments serves as a crucial touchpoint, helping to reduce no-shows. Automating this process saves valuable administrative time and reinforces Facet’s commitment to personalised, client-centric service.

Providing Up-to-Date Information

To help Facets stay connected, we developed a dynamic dashboard that gave them a clear and concise overview of their marketing campaign performance at a glance.

Dashboard that Lite Brew created for Facets campaign

This approach allows for immediate insights into how the campaign is performing, identifying areas of success and opportunities for improvement. It serves as a common reference point during discussions, ensuring that conversations are focused, efficient, and driven by data.

Results

The implementation of our tailored approaches yielded significant outcomes, as highlighted below:

Tripled Lead Generation:Through strategic marketing efforts, Facets experienced a dramatic 3-fold increase in new leads compared to the previous year. This surge in lead generation marked a significant milestone in Facets’ growth, demonstrating the effectiveness of our comprehensive marketing plan.

Year-Over-Year Paid Search Performance: Analysis of the leads generated revealed an interesting trend; contacts obtained through Paid Search in 2023 consistently outpaced those acquired in 2024.

These results not only demonstrate the tangible benefits of our marketing strategies but also reinforce our commitment to delivering substantial growth and success for our clients.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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