CASE STUDY
Moen's Asia:Charting the Course to Social Media Success
At a Glance
Engagement rates of and for Moen’s Asia and Vietnam Facebook pages
Received fresh enquiries from distributors regarding MOEN’s products in Asia
Challenges
Moen Asia was looking to expand their online market presence and tap into new Asian markets. However, they had a limited understanding of the Asian social media landscape outside of China, and so, they reached out to Brew for help in this space.
Our Approach
Having sat down and met with Moen’s team, we devised a plan to improve their online presence by:
- Setting up Facebook accounts for Moen Asia and Moen Vietnam
- Produce social media content in the form of static posts and videos
- Provide community management services for both Facebook accounts
- Perform research on the Asian social media landscape and present the findings to the Moen Asia team
- Analyse Moen Asia’s competitors and propose social media strategies
- Offer fans acquisition and post boosting strategies to enhance Moen Asia’s reach
Creating Facebook Accounts
We kickstarted our collaboration with Moen by setting up Facebook accounts for Moen Asia and Moen Vietnam.
Simultaneously, our team analysed Moen’s competitors’ Facebook pages. This helped us identify industry standards while crafting a unique brand identity for Moen, ensuring that their Facebook pages stood out from the competition
Eventually, we settled on a cover page that clearly communicates Moen’s brand proposition to potential business partners and customers.
Produce Quality Social Media Content
By carefully studying Moen’s brand ethos and customer aspirations, we created visuals that underline the elegance and innovation of Moen’s kitchen and bathroom fittings.
Each piece of content, from meticulously composed images to engaging videos, was designed to reflect the modern luxury lifestyle that Moen represents.
TThis strategic content creation significantly bolstered Moen’s social media engagement, reinforcing its identity as a purveyor of luxury plumbing fittings and driving brand growth.
In addition to videos highlighting Moen’s products, we also sought to engage with their audience by creating helpful guide videos. These videos and posts guided viewers on topics relevant to Moen’s offerings i.e. interior design and home decor.
Taking this approach helps audiences relate to Moen’s products, seeing them not just as fixtures, but as integral parts of their home’s aesthetic and functionality. It positioned Moen as not only a provider of luxury kitchen and bathroom fittings but also as a source of inspiration and guidance for creating beautiful, cohesive spaces.
Localising Content for Vietnamese Audiences
As Moen was also looking to make inroads into the Vietnamese market, we realised that engaging content, compatible with Vietnamese audiences was needed.
To that end, the Brew team embarked on crafting social media posts written entirely in Vietnamese, along with incorporating Vietnamese language copies into the videos we produced.
Localising content for Moen Vietnam offered several benefits. First, it enhanced the brand’s accessibility and relatability among Vietnamese consumers, making Moen’s products feel more relevant to their daily lives and aesthetic preferences.
Second, it demonstrated Moen’s commitment to understanding and valuing the Vietnamese culture, thereby building trust and loyalty within this key market.
Lastly, the localised content significantly increased engagement rates, as viewers were more likely to interact with and respond positively to content that resonated with their cultural context and language.
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