Miriqa
How We Used HubSpot to Unify a Beauty Brand’s Marketing Efforts
Client Story
At A Glance

12x
Increased Revenue from Ad Spend to 12x

67%
Average revenue per customer grew by 67%

15%
Returning buyers have increased by 15%
Client Testimonial
Brew has been a phenomenal team to work with from the start. They have supported us on digital advertising at first, and now with HubSpot, we’ve seen our customer lifetime value grow by more than double thanks to the automation that they have set up.
Brew’s implementation of HubSpot impacted nearly every area of our e-commerce business and day-to-day. We used to spend hours extracting data, and creating charts to get the data. But now we have a streamlined system of workflows. Myself and our marketing team now have a more time for strategy and thinking creatively about how to grow our business.
Miriqa has been able to get their product into the hands of more and more people, which means more and more people across Southeast Asia are seeing improved self esteem as they step out in confidence to take on the world. The Brew Interactive team has been honored to play a part.


About Miriqa
About Miriqa
The Challenges
Sporadic Campaigns and Missed Opportunities
When Miriqa approached Brew Interactive, their marketing efforts just weren’t cutting it. They had sales, but felt they were leaving revenue on the table. Not to mention, their marketing efforts were decentralized and sporadic, resulting in inconsistent sales.

Miriqa’s general manager and marketing manager knew they could be getting more of their products into the hands of customers who needed them with a more unified, connected, and effective digital marketing approach to fully capitalize on their opportunities. We worked with them to identify their three biggest challenges:
Not Hitting Revenue Targets
Despite having such effective products, Miriqa wasn’t selling nearly as much as they had hoped in recent quarters. They were dabbling with ads, email marketing, and social media marketing, but had seen little success.
Minimal Revenue per Purchase
When they did make sales, they were minimal and typically for only one product. Their team wanted help driving their typical deal revenue.
Missing Out on Repurchase Opportunities
Miriqa knew they had a great product, but they were missing out on repeat purchases. They had no communications with customers post-purchase, and needed a way to automate personalised repurchase emails.
The Solutions
A Unified and Connected Marketing Strategy
To achieve a more unified, connected, and effective marketing strategy, we needed a platform to serve as a foundation. We knew right away that HubSpot’s Marketing Hub was perfect for our client to help us with site tracking, analytics, ad management, automated workflows, helpful dashboards, and more – at all levels of the flywheel.
Detailed Persona Mapping
Our team created two primary personas for Miriqa, diving deep into the root pains and uncovering challenges faced by those struggling with hair loss and poor skin. We helped Miriqa dial in their messaging to focus on their customers’ deeper hurt: their self confidence.
Facebook, Google, & Outbrain Ads to Attract Personas
We rolled out a variety of ad campaigns to attract persona interest. Brew handled ad creative, copy, keyword research for Google ads, and optimization. We connected all ad accounts with HubSpot’s manager to easily track sales, new contacts, and revenue from ads in one place.
We created multiple audiences for retargeting – segmenting by gender, product interest, and past purchases – where we focused on education and social proof through videos featuring medical professionals and current customers.
Marketing Automation through HubSpot
Our team strategized, wrote, and implemented three re-purchase workflows to create loyal, repeat customers, as well as an abandoned cart automation to cut down on abandonment rates.
Our re-purchase emails catch customers right as they should be running out of their product, offering convenient reorder calls to action. These campaigns have turned many one-time customers into long time product users and dedicated promoters.
More Helpful and Intuitive Dashboards
Lastly, we wanted Miriqa to see how their marketing efforts were working together to fuel growth – without having to comb through spreadsheets or filter through irrelevant graphs. We built a few different dashboards for each of their leadership roles, focused on the metrics that matter most.

The Results
Turning Customers into Loyal Fans
Miriqa has seen more new customers, more revenue per order, and more repeat customers than ever before since rolling out their new integrated marketing campaign through HubSpot.
New Customers
Creative ad campaigns and effective retargeting campaigns have led to a 1200% increase in revenue from ad campaigns. Miriqa is seeing more strangers and prospects becoming customers and promoters than ever before.
More Revenue per Customer
Average revenue per customer is up by 67%. Customers are buying more products per order and returning for more when they run out.
More Repeat Customers
Returning buyers have increased by 15%, largely due to the success of the repurchase email campaign. 21% of customers are repurchasing a second box of product directly through the email series.
Impact
Confident Marketing Leads to Spreading Confidence
After just a few months, Miriqa has seen the power of a customer focused strategy, an inbound marketing approach, and a powerful set of tools.
Not only have they seen an increase in revenue, but in marketing and sales efficiency as well.
Our Approach
When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:
- SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
- Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
- Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
- Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends
Comprehensive SEO Audit
We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.
Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.
Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.
Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.
It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.
This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:
Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.
The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.
Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.
Tracking & Monitoring of Collectius’ Web Performance
To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.
With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.
Digital Content Strategy
Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.
This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.
From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.
Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.
Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.
Backlink Acquisition
To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.
Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.
As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.
This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.
Outstanding SEO Results for Collectius
Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:
Significant Traffic Growth
Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.
Expanded Keyword Reach
There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.
Top Rankings in Local Searches
Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.
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