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Commonwealth Travel Service Corporation (CTC)

Client Story

At A Glance

87%

Increase in Social Media
Engagement Rate

$ 210,000

Total Revenue Generated

1,011%

Increase in ROI

Client Testimonial

Brew Interactive is like a broken jackpot machine! I always thought social media was great for
awareness, but they’ve gone beyond and helped us to drive sales for one of our tourism campaigns. This was something which I didn’t know was possible, and we had more than 60 pax sign ups in total, amounting to around $200K in revenue. Simply awesome.
Ethel Yow,
Marketing Manager

Backstory

Turning 24 years old this month, CTC Travel is a highly established travel agency that provides tour packages to many countries such as Australia, New Zealand, China, America and Europe. However, even for a company with such a stronghold in the tourism industry, CTC Travel has its own problems: they are unable to reach out to the millennials
as customers.

Backstory

Turning 24 years old this month, CTC Travel is a highly established travel agency that provides tour packages to many countries such as Australia, New Zealand, China, America and Europe. However, even for a company with such a stronghold in the tourism industry, CTC Travel has its own problems: they are unable to reach out to the millennials
as customers.

Challenge – The Decline
of Travel Packages

Challenge – The Decline
of Travel Packages

The problem is simple to understand. The allure of travel agencies ten, maybe twenty years ago, has fizzled out with the advent of the Internet and the information it brings. Previously, to go to any country for the first time, you’d probably opt for a package as you had no idea where to go or what to do. These days, however, everything is a click away. From researching hot tourist spots to booking hotels and flights, you can now plan an entire trip on your laptop. And for youths, that was the way to go.

CTC’s current audience is also a factor to consider. The slightly older
audience is more comfortable with the fixed package as it contains less hassle, but doesn’t offer the free and easy aspect that many from the
younger generation (from 25-35 years old) enjoy. As information becomes more accessible, the younger audience has more options to explore and, hence, more reason to take the free and easy route.

This has resulted in a decline in the number of younger people signing up for CTC travel packages. In order to tackle this issue, CTC Travel set up a “Self-Drive” Australia package that provided minimal restrictions.

Solution – The “Self-Drive” Australia Tour

This appealed to a lot of younger people because in essence, the “Self –Drive” tour package promotes the
free-and-easy concept, giving tourists the freedom and encouragement to just go and explore the sights and sounds. While the package comes with a hotel and a car for hire, the daily plan is completely up to tourists.
This simple plan, which integrated freedom with convenience, was a winning combination for their target audiences.

Brew Interactive was brought on to build awareness of the “Self-Drive” Australia tour and to bring in travelers.
The content produced was targeted at specific interest groups, such as those who wanted to travel to
Australia, as well as fans of things associated with Australia (the Outback, vineyards, surfing, driving, etc).
The content, added with proper Facebook Ads Targeting, went viral due to its deep connection with the
target audience.

Results

The campaign saw largely successful results, with 60 people signing up for the package, amounting to around $200k in revenue. That was a total ROI of 1,011%.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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