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CASE STUDY

Crown Workspace:
Effectively Raising Traffic while Keeping Costs Low

Background

Crown Workspace is a multinational corporation that offers the full spectrum of office relocation services. The company has worked with businesses from a variety of industries across Asia and Europe.

Their services include move management, IT relocation, real estate refurbishment, storage services, and corporate interior design.

Additionally, Crown Workspace demonstrates a strong commitment to environmental stewardship by providing specialised services for the responsible disposal of electronic waste products, ensuring a sustainable approach to office transitions.

At a Glance

Lead generation
 44% increase in business leads

Clicks and impressions
 More than 20% increase in clicks and impressions

1st page of Google
 Ranked on the 1st page of Google SERP for selected keywords

Organic leads
 Significant increase in organic leads

Cost-per-click
 71% reduction in cost-per-click (CPC) reduced from $7 to $2

Challenges

Crown Workspace has stated that they have issues with:

  • A website which is not SEO-optimised
  • Existing web pages displaying only basic information with no relevant SEO keywords
  • A recently established APAC Workspace department
  • Ranking for irrelevant organic keywords that are not related to their primary business
  • A lack of experience working with Google Ads

Prior to engaging us, Crown Workspace had also tried to run ads on Google, but their efforts were unsuccessful. Finally, as Crown Workspace lacked any organic presence on Google, they were missing out on plenty of prospective leads.

Our Approach

Running Google Ads Campaigns

In our digital marketing strategy for Crown Workspace, we leveraged Google Ads as a key platform to prominently feature in search results for high-value keywords, specifically targeting commercial customers.

Crown Workspace’s services are exclusively geared towards companies and offices, not personal or residential moving services. Therefore, we meticulously crafted our ad campaigns to resonate solely with a commercial audience, ensuring that our messaging was precisely aligned with the needs and interests of businesses seeking professional workspace solutions.

Given Crown Workspace’s stringent budget constraints, our focus was on maximising efficiency through Google search ads and Performance Max ads. We fine-tuned our ad copies to be clear, concise, and directly appealing to commercial entities, making every word count in attracting the appropriate audience.

This targeted approach was vital to optimise our limited resources and to ensure that the ads resonated strongly with businesses looking for commercial relocation and workspace services.

Moreover, Google Ads’ robust targeting features allowed us to pinpoint our audience with precision. By selecting keywords and audience parameters that align closely with Crown Workspace’s commercial focus, we significantly reduced the risk of attracting low-quality, non-commercial leads.

This specificity in our campaigns meant that the audience we attracted was genuinely interested in Crown Workspace’s commercial services, increasing the likelihood of generating qualified leads. We also designed the ads to be compelling and professionally appealing to better engage with leads.

Backlink Building

When Crown Workspace first came to us, their website had a very low domain rating (DR). This is a major problem as a DR affects the site’s ability to rank higher for related search results.

We rectified this situation by building quality backlinks in the form of business profiles, article sharing, guest posts, and link insertions with the right anchors (brand, topical, exact match and generic), based on Crown Workspace’s competitors.

Backlinks, which are links from other websites directed to Crown Workspace’s site, are crucial for several reasons.

Firstly, they significantly enhance the website’s visibility and credibility in search engine rankings. Search engines like Google view backlinks from reputable sources as a vote of confidence, thereby boosting Crown Workspace’s website in search results. This increased visibility is essential for attracting more organic traffic.

Secondly, backlinks are instrumental in driving referral traffic. When visitors click on these links from other websites, they are directly led to Crown Workspace’s site, increasing the potential customer base.

Furthermore, backlinks also contribute to establishing Crown Workspace as an authority in its field. Links from well-regarded industry sites or reputable sources not only bring in traffic but also enhance the brand’s credibility and trustworthiness in the eyes of potential clients.

Lastly, the strategic creation of backlinks forms part of a broader SEO strategy, which is crucial for long-term digital success. It ensures that Crown Workspace maintains a strong online presence, making it easier for potential clients to find and engage with their services.

Fixed Crown Workspace’s website’s HTML headers and metadata

Properly structured HTML headers guide search engines in understanding the content hierarchy, while optimised metadata provides concise information about the page’s content.

Together, these elements contribute to a more accurate indexing by search engines, leading to improved visibility and higher rankings in search results.

Before we implemented our fixes, Crown Workspace’s HTML headers did not incorporate relevant keywords such as “office relocation”, “corporate relocation services” or “commercial relocations”. 

HTML headers are important for SEO as they establish the content hierarchy, helping search engines understand the structure and relevance of a webpage’s content. Incorporating keywords into headers emphasises their significance, aiding in better ranking for those terms.

Headers also enhance user experience by making content more navigable, indirectly influencing SEO through improved user metrics.

Finally, they play a role in ensuring content accessibility and optimising for mobile browsing, factors that search engines value in their ranking algorithms.

Provided quality, SEO-friendly copy for Crown Workspace’s web page

Additional on-site SEO fixes by Brew included revamping copy on the company’s web page. This included inserting relevant keywords, correcting grammatical errors and ensuring that the copy is professional, easily understood and readable.

At the same time, we also incorporated keywords that are relevant to Crown Workspace’s variety of services. Doing this would make it easier for potential customers to discover the company. 
Keywords that we made sure to include were: “commercial office mover”, “office mover in Singapore”, and “Office moving in Singapore”.

Crafted a FAQ section

Integrating a Frequently Asked Questions (FAQ) section into Crown Workspace’s website is a strategic SEO move. It serves as a natural platform for incorporating relevant keywords, directly aligning with potential clients’ search queries. This boosts the website’s visibility in search results, making it more likely to be found by those seeking Crown Workspace’s services.

Additionally, an FAQ section enhances user engagement. By providing concise and helpful answers, it keeps visitors on the site longer, a factor that search engines favour when ranking pages. This section also improves the website’s structure through internal linking, guiding visitors to other relevant content and thereby increasing their overall engagement with the site.

Furthermore, FAQs cater to specific long-tail search queries which are less competitive but highly targeted.
Answering these queries not only positions Crown Workspace as a knowledgeable authority in their field but also increases the likelihood of appearing in rich snippets and ‘People Also Ask’ boxes in Google searches, driving more targeted traffic to their website.

Wrote engaging SEO articles

To enhance Crown Workspace’s online searchability, we crafted SEO-optimised articles featuring specific keywords and phrases that potential clients commonly use in online searches.

This strategic use of keywords significantly improves Crown Workspace’s ranking in search engine results pages (SERPs), thereby increasing its online visibility. The higher visibility in turn attracts more organic, targeted traffic, as these users are actively looking for services related to Crown Workspace’s offerings.

Our articles were not only keyword-rich but also engaging and informative, encouraging visitors to spend more time on Crown Workspace’s website. This increased engagement is a positive signal to search engines. To ensure the client’s quality and relevance, we engaged writers with expertise in corporate and workspace solution topics.

Furthermore, these SEO articles boost Crown Workspace’s industry authority and credibility. By delivering valuable, well-researched content that addresses the audience’s needs, Crown Workspace establishes itself as a knowledgeable resource in its field.

This not only fosters trust with readers but also aids in acquiring quality backlinks from reputable sites, further enhancing the website’s overall SEO and search result rankings.

Results

195% increase in organic traffic

All of our efforts allowed us to significantly increase the flow of organic traffic to Crown’s website. This would serve to boost the company’s online presence and help to attract more potential clients.

More than 20% increase in total clicks & impressions

The fixes we introduced brought about a major increase in total clicks and impressions on Crown Workspace’s website.

Clicks refer to the number of times users have clicked on a link, advertisement, or element on a website. They are vital because they indicate direct engagement and interest from visitors.

Higher clicks indicate a greater level of engagement and interest in your content, products, or services. An increase in Crown’s total clicks indicates higher conversion rates and sales as viewers are actively interacting with what’s offered on the site.

When comparing the same quarters in 2022 and 2023, we can see that Crown Workspace’s website is enjoying a much higher level of engagement.

Impressions measure how often a webpage, advertisement, or link is viewed, whether or not it’s clicked. This metric provides insight into the visibility and reach of content, helping businesses understand how often their content is being seen.

Higher impressions mean that Crown is reaching out to more people and expanding its presence. This contributes to increased brand awareness and credibility.

Comparing the same time periods in 2022 and 2023, shows us that Crown Workspace is reaching a much larger audience.

All of which indicates that Brew has enabled Crown to:

  • Increase the number of leads they receive
  • Reach out to a significantly larger number of potential customers
  • Stand out from their competitors

Reached the 1st page of Google SERP

The fixes we implemented allowed Crown Workspace to rank on the 1st page of Google SERP for a number of highly competitive keywords.

These were:
Office moving Singapore
Office movers
Office movers Singapore
Office moves
Office moving
Office mover
Office reinstatement Singapore
Modern offices
Reinstatement

Ranking on the 1st page of Google SERP significantly boosts visibility, as most users don’t venture past the first page of search results. 

This prime positioning leads to increased clicks and traffic to Crown Workspace’s website, connecting with users actively seeking related services. Ultimately, this prominent ranking helps in converting more visitors into patients, enhancing the company’s growth and reputation.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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