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Great Eastern

Client Story

At A Glance

2.3x

Lead flow increased by 2.3X

9x

Returns on Ad Spend for general insurance products

Backstory

Founded in 1908, Great Eastern is Singapore’s largest life insurance company. With over 8 million policyholders that include 5 million from government schemes and more than $90 billion in assets, it is one of the leading insurance companies in Asia.

Great Eastern is also the biggest life insurance company in Malaysia and has a presence in Indonesia, Brunei, China, and Myanmar. It is a greatly trusted brand that offers financial security to millions of consumers in Asia.

Backstory

Founded in 1908, Great Eastern is Singapore’s largest life insurance company. With over 8 million policyholders that include 5 million from government schemes and more than $90 billion in assets, it is one of the leading insurance companies in Asia.

Great Eastern is also the biggest life insurance company in Malaysia and has a presence in Indonesia, Brunei, China, and Myanmar. It is a greatly trusted brand that offers financial security to millions of consumers in Asia.

Challenge

Challenge

Despite being a leader in life insurance products across Asia, Great Eastern wasn’t getting as much traction as they would have liked in their general insurance business. The market was quite saturated and immensely competitive with a few dominant players having captured the majority of the market.

In such a scenario, traditional marketing strategies weren’t going to cut it. Great Eastern realized that they needed to get creative if they were to drive leads to their various business segments such as personal accident protection plans, home contents insurance, etc. and improve the return on their ad spends on their general insurance line of products.

That’s when they decided to reach out to us.

Solution

In the insurance business, trust and credibility is everything. And in order to win people’s trust, a brand needs to appeal to their emotions and sensibility. We realized that we needed to create a message that would tug at people’s heartstrings while offering substantial value. Put simply, we needed Great Eastern to connect with the consumer at an emotional level.

And so, our team set off with the arduous task of coming up with a messaging that truly connects with Great Eastern’s target audience and binds them emotionally. We needed to help them realize their need to buy general insurance products while appealing to their sensibility.

So, we came up with a number of different ad creatives and ran them across multiple ad networks as well as on Facebook. These ads proved to be extremely effective at driving quality leads to Great Eastern’s general insurance and other product landing pages.

We created interesting and engaging ad captions such as these to promote Great Eastern’s Home Kit that includes their Home Contents Insurance along with free gifts such as cleaning services and Dyson hair dryers.

We created emotionally appealing captions and creatives such as these to promote Great Eastern’s Great Bundle of Joy offer that includes their Personal Accident Protection Plans along with a diaper bag, gift set for kids, and many other goodies. These proved to be very effective at driving leads and increasing returns on ad spends.

We also spent considerable time sprucing up Great Eastern’s existing product landing pages. The objective was to make these pages more user-friendly, with the help of clear CTA buttons, headlines, layout, and better formatting. We also wanted to make the content more engaging and appealing so that the value proposition could be easily conveyed to the audience.

Optimized landing pages such as this helped to move leads through the sales funnel quickly with the help of content that communicated the value proposition clearly and easy-to-use contact forms.

Results

As a result of our efforts, Great Eastern was able to drive a large number of leads to their general insurance business segments, and even increased the return on their ad spends on these segments.

We helped to increase their lead flow by 2.3X.
The return on ad spend from their general insurance products grew by 9X.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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