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Client Story

NUS School of Computing

Significantly Improved Social Media Presence on Facebook, Instagram, Twitter & LinkedIn

At a Glance

273%

Increase in average
organic reach

107%

Increase in average engagement rates

332%

Increase in average
organic reach

395%

Increase in average engagement rates

75%

Increase in average
organic reach

64%

Increase in average engagement rates

249%

Increase in average
organic reach

124%

Increase in average engagement rates

Client Testimonial

When I joined NUS Computing’s Communications team in October 2022, Brew Interactive was appointed as the Social Media Marketing Agency to support the faculty’s social media marketing efforts.

Given the tight manpower resources of the current Communications team, Brew Interactive’s Creative team helped us with processes such as content curation, graphics, copywriting to post regularly between 3-4 times per week to keep our social media audience engaged with regular posts on events, news and staff and student achievements.

Ben and team were always accessible, positive, creative, open to suggestions and fast to respond to changes and provided support for live updates eg. posting images from our Open House 2023, Career Fair and ChatGPT Forum event.

The Brew Interactive Team also provided expertise to run campaigns using Facebook Pixel and also provided high-quality graphics to make our social media posts look professional and eye-catching. This really helped the team as we did not have an in-house graphic designer within our Comms Team.

As an experienced marketing agency, Brew Interactive has displayed a high degree of professionalism in delivering social media content and graphics to support our Comms team in executing our social media strategy.

In terms of results, we managed to hit an all time high in engagement rate thanks to the content produced by Brew.”

Anita Moreira,
Associate Director of Communications, NUS school of Computing

Background

Established in 1998, the NUS School of Computing (SoC) is a leading institution in computer science and information systems, situated within the National University of Singapore (NUS), the country’s flagship university.

The school has a rich history of offering world-class education and research in computing disciplines.

Overall, the NUS School of Computing offers a comprehensive and rigorous education in computing disciplines, backed by a strong research environment, global partnerships, and career support, making it a top choice for students interested in pursuing a career in technology.

Challenges

Before Brew came on board, the NUS Computing communications team comprised only one person. The previous in-house social media team is no longer available, and the current lineup is understaffed, with few resources available to them.

While NUS Computing has a strong reputation for academic rigour and research excellence, this wasn’t being communicated through their social media posts.

The school also regularly hosts thought leadership events and knowledge-sharing sessions on the latest developments in tech and computing.

There was no coverage of these events on social media which is a tremendous missed opportunity for the school.

The Opportunity

After auditing NUS Computing’s current content strategy, we decided to take a multi-prong approach to:

Refine NUS Computing’s brand presence and online persona
Showcase NUS Computing’s reputation for research and academics
Engage with NUS Computing’s desired target audience (18 – 25)
Plan out and execute a marketing campaign for NUS Computing’s programmes
Improve the quality of copywriting 
Upgrade the quality of visuals used

Our Approach

1. Created striking, professional-quality visuals

To attract signups from students and present NUS Computing as a premier and respected institution for technological education, we needed to ensure our visuals were on point.

2. Created light-hearted visuals highlighting campus life and events

The NUS School of Computing has always been known for their love of technology and quirky nature. We decided to implement this spirit through a variety of light-hearted visuals that brings out the school’s character

3. Crafted visuals featuring inventions by students

NUS Computing has an excellent reputation for innovation and being on the cutting edge of technology, with several students going on to found startups. We showcased this by creating visuals featuring inventions by student body members.

4. Planned & managed a marketing campaign to create awareness for NUS Computing’s PhD programme

The school wanted to attract new applicants for their PhD programme. Based on the requirements given to Brew, we created a post for Facebook with high-quality visuals and copy to reach out to potential applicants. Key details:

Campaign was a success with more than 275,800 impressions over 7 days.
It generated new leads for NUS Computing and led to an increase in enquiries regarding their PhD programme.
Engage with NUS Computing’s desired target audience (18 – 25)
We used a combination of sharp visuals and engaging copywriting for the ad
Information gathered from the campaign will allow us to fine-tune future campaigns.

Results

Overall, our attempts allowed us to boost NUS Computing’s impressions and engagement rates across all social media platforms.

Average engagement rate and impressions have consistently increased from the end of October 2022 to April 2023.

All social media platforms managed by Brew i.e. Facebook, Instagram ,LinkedIn and X (formerly known as Twitter) enjoy a healthy growth of new followers every month.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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