NUS Engineering Digital Audit
Client Story
About NUS Engineering
About NUS Engineering
The Challenges
NUS Engineering has long been the most prestigious engineering school in Singapore.
But in recent years, new schools have been started in the country, creating some competition for NUS. These new schools are extremely active on digital channels and platforms, and have been cutting into some of NUS’ admissions.
Having little-to-no history or experience with social or digital marketing, they engaged Brew – not just to keep up with their new competitors – but to learn how to beat them out.
The Audit
A simple, one page report wasn’t going to help NUS reclaim their market share. Our expert team put together an 89 page presentation detailing insights into NUS’ audience, investigation of their current efforts, competitor analysis, and a roadmap of recommendations.
Want to grab the full slide deck? Download
Audience Persona Research
Everything starts with the audience. We could analyze competitors, metrics, and dashboards all day – but if we didn’t fully understand the wants and needs of their audience, the audit wouldn’t have moved the needle for them.
We interviewed many of NUS’ current students to put together a profile including why they chose NUS, what their evaluation process looked like, and repeated quotes from our interview.
Capability Assessment
Next, we evaluated all of NUS’ current marketing efforts to determine what was working and what wasn’t. We looked at each individual department to investigate their social media use, outreach efforts, and other marketing tactics.
We discovered they had little-to-no plan in place, a lack of understanding of digital strategy and trends, a lack of focus on their audience persona, and no synergy in their efforts (each department was working in a silo).
Competitor Research
We conducted deep competitor research for three of NUS’ biggest national competitors: NTU COE, SUTD, and SIT. We analyzed what platforms they were active on, their follower counts, follower growth over time, engagement rates, follower demographics, and much more.
We pulled out their top posts from the past year to evaluate what was working for them and what NUS could replicate.
But we didn’t stop there – we also evaluated their SEO performance and website analytics, where their competitors were also beating them out.
Findings & Recommendations
After some additional channel analysis, we compiled our findings and recommendations. We dove deep into what works, what doesn’t work, and our recommendations. A detailed SWOT analysis outlined their biggest weaknesses and opportunities.
We identified the three biggest areas in their “buying process” (a student’s journey to applying to and attending NUS) that needed drastic improvement.
Our biggest recommendations for these areas involved a shift in how they think about advertising to prospective students on social (including a TikTok strategy), revamping their website, investing in SEO, automating email marketing campaigns, and publishing more timely content.
Roadmap
We believe a great audit doesn’t just outline areas for improvement, but provides a roadmap to achieve success.
We pitched six key steps that would help them reclaim their market share. These steps included recommended tools, specific action steps, and suggested timelines to keep them on track. We even included case studies from similar schools and businesses who had implemented some of these tactics.
Want to grab the complete 89 page slide deck? Download Here
Our Approach
When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:
- SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
- Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
- Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
- Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends
Comprehensive SEO Audit
We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.
Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.
Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.
Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.
It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.
This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:
Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.
The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.
Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.
Tracking & Monitoring of Collectius’ Web Performance
To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.
With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.
Digital Content Strategy
Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.
This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.
From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.
Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.
Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.
Backlink Acquisition
To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.
Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.
As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.
This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.
Outstanding SEO Results for Collectius
Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:
Significant Traffic Growth
Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.
Expanded Keyword Reach
There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.
Top Rankings in Local Searches
Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.
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