CASE STUDY
Enhanced the school’s social media content and revamped its student recruitment campaign for better resultsBackground
Established in 2004, National University of Singapore’s Lee Kuan Yew (LKY) School of Public Policy is Asia’s leading school of public policy and the first to introduce a fully integrated multidisciplinary curriculum. The school boasts a distinguished faculty active in research and a diverse student body of 400 students from 50 countries.
A key component of the LKY School’s vision is to transform the world through good governance and leadership excellence. Every year, one of the key tasks that the External Affairs & Marketing team (LKY School) does is to attract student applications from various regions.
At a Glance
Student Recruitment
- 90% attendance for recruitment events
- Significant improvement in quality of leads
- Improved quality of ads and targeting
Meta
- 22% increase in average organic reach
- 14% increase in average engagements
Instagram
- 221% increase in average organic reach
LinkedIn
- 10% increase in average engagements
Challenges
The lack of a focused student recruitment campaign
Prior to working with Brew, LKYSPP’s team would attract leads through promotional activities, such as face-to-face events, information sessions or post-graduate exhibitions.
These tactics required heavy investments in time and money, due to the extensive travel needed. It was also difficult to scale up their marketing efforts and expand our reach to a wider audience.
Lack of social media presence
The Lee Kuan Yew School of Public Policy (LKYSPP) is widely recognized for its rigorous academic pursuits and incisive dialogues on geopolitics and international policies.
However, when we performed our audit, we realised that all of this was not being communicated on LKYSPP’s social media channels. This was a tremendous missed opportunity for the school as social media is a powerful tool in today’s digital age.
Without this online engagement, LKYSPP would not be able to reach out to potential students, collaborators and thought leaders within the educational space.
The Opportunity
After performing a thorough analysis of LKYSPP’s social media content management strategy and their recruitment campaign, we realised that a fresh, new approach was needed.
With that in mind, we set out to:
- Plan out and execute a recruitment campaign for the school
- Provide top quality visuals for the school’s social media and student recruitment campaign
- Refine LKYSPP’s brand presence online
- Highlight LKYSPP’s reputation as a thought leader and institute of academic excellence on social media through curated social media content
Our Approach
Revamped LKYSPP’s student recruitment campaign
LKYSPP’s previous student recruitment campaigns tended to result in low event sign ups and poor quality leads. To rectify this we decided that a fresh approach was needed and we divided this step into two distinct phases.
Phase 1 – Boosted selected posts on Meta & LinkedIn
As LKYSPP was organising a series of masterclasses and info sessions in several countries, we developed a strategy to maximise attendance at these events and generate leads.
We got started by fine-tuning the audience settings for posts boosted on Meta and LinkedIn to ensure that LKYSPP message was getting through to the right people. This meant targeting individuals based on their academic interests, professional backgrounds, and affiliations, ensuring they were aligned with LKYSPP’s core values and programs.
Along the way, our team also worked closely with LKYSPP’s recruitment team and provided regular updates to ensure that the campaigns were in accordance with LKYSPP’s requirements.
Besides ensuring laser focused targeting, the Brew team also redesigned the visuals used for LKYSPP’s student recruitment campaign.
By prominently featuring profile pictures of LKYSPP’s esteemed senior faculty, we aimed to harness their recognized expertise and academic stature, reinforcing the sessions’ credibility and drawing in attendees.
Phase 2 — Ran recruitment ads on Meta and LinkedIn
In phase 2, our team designed and ran dedicated recruitment ads for LKYSPP on Meta and LinkedIn. The messaging and visuals used for the ads were meticulously crafted around these three narratives: aspirational, best in Asia, and financial aid.
In addition, we made sure to use actual images from around campus and actual members of the student body. This approach emphasised our commitment to authenticity and sincerity, ensuring prospective students receive a genuine glimpse of the LKYSPP experience.
Set 1: Aspirational – We wanted to speak directly to our audience’s ambition and potential. Thus, our ads painted a picture of empowerment, appealing to the prospects’ innate desire for self-improvement. Additionally, the visuals and copy conveyed the idea that by joining LKYSPP, students would be equipping themselves with the necessary tools to address global challenges, harnessing their knowledge and skills for greater good.
Set 2: Best in Asia – Emphasising LKYSPP’s credentials, the ads showcased the elite status of both NUS and LKYSPP in academics. The visuals and copy we used are intended to give viewers an idea of campus life at LKYSPP and the school’s diverse student body.
Set 3: Financial Aid – Recognizing the financial constraints many potential students face, our ads directly addressed the availability of financial aid at LKYSPP. Through clear messaging, we encouraged prospects to explore the various scholarships on offer. Particular emphasis was given to targeted scholarships, ensuring that specific groups of our audience were made aware of opportunities tailored just for them.
Phase 3 — Created a specialised landing page for ads
In conjunction with running ads on Meta and LinkedIn, our team also crafted a specialised landing page where readers are directed to after clicking on LKYSPP’s ads. This allows us to direct traffic to a carefully curated space where the school can communicate its value proposition clearly and efficiently.
During the design stage, the Brew team also optimised the landing page’s UX/UX to ensure a more intuitive and engaging experience for users. Taking this step would improve user retention, reduce bounce rates, and also improve LKYSPP’s overall reputation.
Once the landing page was live, we also performed A/B testing to continuously optimise and refine the page’s content and design elements. This would allow us and LKYSPP to continually improve on the user experience and conversion rates.
Finally, we used Google Tag Manager to monitor how visitors interacted with LKYSPP’s landing page. This would help us track user behaviour which makes it easier for us to make adjustments.Using Google Tag Manager, allowed us to get a clearer picture of what our visitors liked and adjusted our page to better fit their needs.
Overall, LKYSPP’s team observed an uptick in event sign-ups along with a notable increase in the quality of attendees and leads. In addition, at least 60% of sign ups for the school’s masterclass and info sessions were attributed exclusively to social media posts boosted on Meta.
Curate quality content LKYSPP’s posts on Meta, Instagram and LinkedIn
As a reputable institution for postgraduate studies, it is important that LKYSPP’s social media posts reflect this. To that end, we ensured that each post and its accompanying visual resonated with the school’s academic excellence, research depth, and thought leadership in the fields of geopolitics and international policies.
For example, in the post below, we created a series of visuals highlighting life in Singapore to complement the post which discussed how race relations in Singapore have evolved over the years.
Given the sensitive nature of the topic, it was essential that our visuals were respectful, culturally accurate, and inclusive, ensuring they represented the diversity and harmony of Singapore’s multi-ethnic society without perpetuating any stereotypes or biases.
As a thought leader in the geopolitics and public policy space, followers of LKYSPP’s social media accounts expect quality thought leadership content from the school. Brew collaborated with LKYSPP to curate and select articles that would strongly resonate with readers.
Take the following pieces for example where we created social media posts featuring articles from the school’s dean professor Danny Quah.
When choosing the articles to be featured, we also took into account factors like the relevance of the content and visual style of the post.
For instance, the post below combines a topic of interest for most Singaporeans i.e. rising costs of living together with striking visuals to draw readers in.
Featured achievements by faculty
To further strengthen LKYSPP’s online presence and improve credibility, we also made it a point to feature achievements by the school’s faculty. Consider the case of the book launch event by LKYSPP’s professor Vinod Thomas for example. Rather than merely announcing the event, we produced an accompanying video that touched on specific themes in the professor’s book.
This approach not only provides potential readers with a teaser of the content but also positions LKYSPP as an institution that goes the extra mile to engage and educate its audience
Highlighted alumni stories to enhance LKYSPP’s reputation
As part of our wider strategy, we also featured LKYSPP’s alumni in our posts. These alumni stories would serve as testimonials of the quality of education provided by the school and its position as a top institution for public policy.
Simultaneously, featuring alumni stories serves to humanise the institution, bridging the gap between abstract academic achievements and real-world outcomes.
By highlighting alumni successes, challenges faced, and their contributions to the global discourse, we paint a picture of the LKYSPP education experience as one that goes beyond the classroom and extends into impactful, lifelong careers.
With a significant number of LKYSPP’s alumni progressing to prominent positions in both the private and public sectors, neglecting to feature their stories would be a significant missed opportunity.
Results
- Overall, with Brew’s intervention, LKYSPP was able to enjoy an increase in impressions and engagement rates across all of its social media platforms.
- At the same time, by enhancing LKYSPP’s student recruitment campaign, we helped the school significantly improve attendance at events while bringing in higher-quality leads for sign ups.
Our Approach
When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:
- SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
- Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
- Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
- Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends
Comprehensive SEO Audit
We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.
Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.
Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.
Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.
It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.
This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:
Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.
The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.
Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.
Tracking & Monitoring of Collectius’ Web Performance
To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.
With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.
Digital Content Strategy
Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.
This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.
From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.
Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.
Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.
Backlink Acquisition
To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.
Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.
As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.
This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.
Outstanding SEO Results for Collectius
Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:
Significant Traffic Growth
Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.
Expanded Keyword Reach
There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.
Top Rankings in Local Searches
Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.
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