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Polaris Lead Generation

Client Story

How We Increased Patient Inquiries by 500% in 6 Months

How We Increased Patient Inquiries by 500% in 6 Months

The Situation: Zero Online Presence

Dr. Adrian Ooi stepped away from his job as a plastic surgeon resident at a hospital here in Singapore and started his own private practice.

He was excited for a new journey, but needed to make a splash immediately. He needed clients ASAP, and none of his initial efforts were panning out.

He approached Brew Interactive to help get things rolling. After meeting with him and hearing his story, we got to work putting together a marketing strategy that included:

Crafting a new brand
Launching a website
Generating leads as quickly as possible
Breaking into the Indonesia market

Client Testimonial

The Results

The Solutions

How We Did It

Solution #1:
Research the Audience + Competition

Successful healthcare marketing hinges on two primary things:

A deep understanding of the patient’s needs and desires
A strong awareness of the competition and their messaging

Without a deep knowledge of the audience, medical clinics aren’t able to tap into messaging that will move their potential leads to scheduling an appointment. And without knowledge of the competition, clinics don’t know how they can stand out in the market.

So before diving into our tactics, we began with comprehensive interviews with our client and their top customers. We focused on Polaris’ dream patients including demographics, aspirations, and challenges.

Next, we performed research to identify the top plastic surgeons in the area and their key messaging. We worked with Polaris to craft pinpointed messaging and hooks to connect with their desired audience.

Solution #2:
SEO Driven Website Design

The heart of a plastic surgery practice’s marketing is their website. It needs to be appealing, easy to navigate, and clearly communicate what makes it unique.

But more than that, it needs to be found. The best website in the world is worth nothing if no one ever sees it.

With that in mind, we placed heavy emphasis on search engine optimization throughout the research, planning, strategy, design, and development process. We focused on implementing:

Keyword research that focused on high-intent, highly searched keywords.
On-page optimization best practices including keyword rich headings, supplemental keywords, optimized title tags, ALT text, and more.
Valuable content that truly helps the user and answers all questions.

HubSpot’s CMS makes SEO implementation a breeze from start to finish.

Then we designed the site to be user friendly and appealing to Polaris’ target audience on HubSpot CMS, developing in a way that made it easy for Polaris’ team to make updates going forward. We also placed special focus on making appointment scheduling as easy as possible.

Solution #3:
Technical Site Optimization

Technical site optimization is crucial for two reasons:

01. Ranking well on search engines
02. Creating a smooth user experience for leads and current patients

Search engines place a high priority on site speed and Core Web Vitals – both things we honed in on and optimized during the development process.

We ensured page speed, load time, and all three Core Web Vitals were as good as they could be – thanks to a strong foundation from HubSpot CMS.

Solution #4:
Driving Backlinks to the Newly Launched Site

Once a website is live, the goal is to drive traffic and convert visitors into patients – and one of the best ways to drive traffic to a site is through SEO.

You might think, “Didn’t you optimize the site for search engines in the last step?”

Yes, but the SEO process never stops. And one of the biggest factors that moves the needle after launch is backlinks – one of Google’s top factors when it comes to gauging credibility and validity in a site.

Once Polaris’ site launched, we focused on building relevant and authoritative backlinks from credible, relevant sites to Polaris’ new site. We saw their brand new site start to rank for valuable keywords and accumulate traffic within weeks – a tough feat for a new site.

Solution #5:
Highly Targeted Google and Facebook Ads

SEO is a great strategy for driving traffic, but the best way to drive business quickly is through multi-channel campaigns. Instead of only focusing on one channel and waiting for the rankings to come, we decided to also invest in both Google and Facebook ads.

The key to Google Ads for medical practices is nailing keyword research, headlines, and ad extensions. We did research to nail down the most profitable keywords for Polaris, we wrote compelling headlines, and then we set up helpful extensions including location, callouts, click-to-call, and site links to service pages.

We also created eye-catching Facebook Ads using audience data from other clients in the medical field to hit the ground running with highly optimized ads right from the start. We recognized a big opportunity to break into the Indonesian market, so we created some high performing custom Indonesian audiences.

Our Approach

When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:

  • SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
  • Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
  • Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
  • Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends

Comprehensive SEO Audit

We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.

Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.

Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.

Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.

It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.

This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:

Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.

The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.

Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.


Tracking & Monitoring of Collectius’ Web Performance

To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.

With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.


Digital Content Strategy

Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.

This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.

From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.

Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.

Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.


Backlink Acquisition

To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.

Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.

As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.

This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.


Outstanding SEO Results for Collectius

Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:

Significant Traffic Growth

Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.

Expanded Keyword Reach

There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.

Top Rankings in Local Searches

Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.

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