SWIRE SHIPPING
SITUATION & CHALLENGES
The shipping industry is changing rapidly. Supply chain and logistics managers/directors are used to connecting with their shipping partners based on relationships, but there’s a growing demand for the shipping industry to be more transparent in terms of pricing, availability of ships, time period to ship cargo, etc.
In an effort to maintain transparency and continue their growth, Swire Shipping launched an eCommerce site. The goal was to make shipping with them easier and more straightforward.
But they had a few challenges right out of the gate:
Traffic to the eCommerce site was almost non-existent.
Conversion rates were miniscule.
The Swire Shipping team approached Brew to get help.
SITUATION & CHALLENGES
The shipping industry is changing rapidly. Supply chain and logistics managers/directors are used to connecting with their shipping partners based on relationships, but there’s a growing demand for the shipping industry to be more transparent in terms of pricing, availability of ships, time period to ship cargo, etc.
In an effort to maintain transparency and continue their growth, Swire Shipping launched an eCommerce site. The goal was to make shipping with them easier and more straightforward.
But they had a few challenges right out of the gate:
Traffic to the eCommerce site was almost non-existent.
Conversion rates were miniscule.
The Swire Shipping team approached Brew to get help.
THE RESULTS

67%
Shipping quotes have increased 67%

22%
Bookings have grown by 22%
HOW WE DID IT
PERSONA RESEARCH
As we do with many of our clients, we began with in-depth persona research. But we didn’t just assume we knew and understood the supply chain managers Swire was working with. We conducted interviews with some of their top clients to get a better understanding of their roles, goals, aspirations, challenges, and more.
We crafted three detailed personas that would be the foundation of everything else we did for Swire.
UI / UX OPTIMIZATION
Swire had very little traffic – but the traffic they were getting wasn’t converting. We knew their website needed to provide a better user experience through more intentional UI design. So we conducted an internal stakeholder workshop intended to communicate the current state of the site and create consensus around next steps and goals.
We took these goals and used them to create a user journey map. This would guide our team through every step of the user journey so that we could help Swire optimise the path from awareness to retention.
SEO
Now that we had improved the user experience, it was time to get some traffic to the site. We began with a detailed competitor analysis to identify Swire’s gaps and a technical audit to make sure the eCommerce site was firing on all cylinders and set up for SEO success.
Their traffic had been dipping for two years thanks to a sporadic site structure, lots of site errors, and a few core algorithm updates. We provided a comprehensive list of recommendations and actions steps to clean things up and set them on a path to regaining rankings and traffic.
CONTENT PRODUCTION
Given that SEO was crucial, and the website was lacking in content, we had to write the entire website’s content from scratch. We reworked almost all of their pages with SEO insight from our expert team and writing from writers well-versed in international shipping.
Thanks to the crucial combination of industry knowledge and the SEO advantage, the website began seeing more traffic within weeks of launching the refreshed content.
CONTENT PRODUCTION
Given that SEO was crucial, and the website was lacking in content, we had to write the entire website’s content from scratch. We reworked almost all of their pages with SEO insight from our expert team and writing from writers well-versed in international shipping.
Thanks to the crucial combination of industry knowledge and the SEO advantage, the website began seeing more traffic within weeks of launching the refreshed content.
LINK BUILDING
For such a big brand, Swire didn’t quite have the same website authority as some of their competitors. We worked hard to drive consistent backlinks from relevant and quality sites to their site in order to bridge the gap. Since beginning our link building efforts, their web traffic has increased by about 44%.
SOCIAL MEDIA VIDEOS
In addition to the site improvements, content production, and SEO focus, we also made some videos to engage their intended audiences on social media. Because many of their site’s features were more forward thinking, they needed to explain the benefits and features to their audience post-launch. These videos drove much engagement and played a vital role in the user journey.
IMPACT
Swire’s eCommerce website is now acquiring almost 50% more traffic than before and converting at a much higher rate. Their team is providing more and more businesses with best-in-class supply chain solutions.
Our Approach
When Collectius came to us with significant gaps in their SEO expertise and online visibility, we tailored a comprehensive approach that was designed to overhaul their digital presence and drive measurable improvements. Here's how we proceeded:
- SEO Audit: An on-page and off-page SEO audit was conducted to identify areas for improvement
- Google Search Console Installation: Google Search Console was installed on the Collectius website to monitor and track their analytics
- Digital Content Strategy: We produced a digital content strategy pack to help Collectius enhance their SEO goals
- Backlink Acquisition: Backlinks were purchased to improve Collectius' domain ranking Keyword Research: Extensive keyword research was performed to align content and SEO strategies with relevant search trends
Comprehensive SEO Audit
We initiated our process by conducting a detailed SEO audit for Collectius. This audit was crucial in pinpointing several critical areas where the company was underperforming.
Key issues we found included suboptimal keyword utilisation, missing meta descriptions, and poorly optimised content that wasn't fully aligned with target search queries.
Having identified areas for improvement, the Brew team worked with Collectius’ web development team to implement these fixes.
Following the initial SEO audit, we conducted a focused technical SEO audit for Collectius. A technical SEO audit is a thorough examination of a website’s technical infrastructure as it relates to its visibility and performance in search engines.
It evaluates several key elements, including site architecture, page speed, mobile-friendliness, indexing, crawlability, security, and use of technologies that may impact search engine access and efficiency.
This was a critical step to ensuring that the website’s infrastructure met modern search engine standards, which is pivotal for improving search rankings and user experience. Our audit revealed several key technical issues that needed immediate attention:
Slow Loading Speeds: We identified that the Collectius website had slower than optimal loading times. Slow speeds can significantly affect user experience and negatively impact search engine rankings. To address this, we optimised image sizes, minimised the use of blocking JavaScript, and implemented more efficient caching policies to enhance page load performance.
The Lack of a Sitemap: The absence of a sitemap was another critical gap. Sitemaps are essential as they help search engines more intelligently crawl the site and understand its structure. We created and submitted a comprehensive sitemap to Google, which facilitated better indexing of the website’s pages.
Mobile Optimization: Our audit also found that Collectius’ website was not optimised for mobile users. The Brew team provided detailed guidance to Collectius' web development team on best practices for mobile optimization going forward. This included advice on implementing accelerated mobile pages (AMP), optimising button sizes and touch targets, and ensuring text readability without requiring zoom.
Tracking & Monitoring of Collectius’ Web Performance
To better monitor and track the effectiveness of our strategies, we installed Google Search Console (GSC) on Collectius’ website. GSC allows us to gain valuable insights into the site's traffic, search performance, and any crawling errors, thereby enabling us to make data-driven decisions.
With data from GSC, we can identify which pages are performing well and which might require further optimization. This helps us refine SEO strategies and target specific issues with precision.
Digital Content Strategy
Recognizing the importance of content in SEO success, we crafted a comprehensive digital content strategy pack specifically tailored to Collectius' needs.
This strategy involved developing four customer personas and two end-user personas, representing the diverse segments of Collectius' audience. These personas helped us understand the distinct needs, behaviours, and preferences of different user types that interact with Collectius' services.
From this foundation, we were able to pinpoint the types of content and topics that would resonate most strongly with each persona. Leveraging these insights, we developed a series of SEO-optimised articles.
Each article was carefully written by our copywriter who made sure that keywords used were relevant with Collectius’ offerings and aligned with the interests of potential clients.
Taking this approach allowed us to attract more organic traffic to their site and significantly enhance visibility for these targeted search terms.
Backlink Acquisition
To strengthen Collectius’ domain authority and improve their search engine ranking, we strategically acquired high-quality backlinks. This effort was aimed at boosting their profile against competitors and increasing the trustworthiness of their site in the eyes of search engines.
Through our targeted backlink acquisition efforts, we gradually improved the organic traffic to Collectius' site.
As their domain authority increased, so did their visibility in search engine results, leading to more visitors naturally finding their way to the website without the need for paid advertising.
This steady increase in organic traffic not only enhanced their online presence but also contributed to higher engagement and conversion rates.
Outstanding SEO Results for Collectius
Our comprehensive SEO strategy delivered impressive results for Collectius, significantly enhancing their online visibility and search engine performance. Here are some of the key achievements:
Significant Traffic Growth
Over a period of six months, we achieved more than a 60% increase in organic traffic to Collectius' website. This surge in visitors was a direct result of our focused improvements in SEO practices and content strategies.
Expanded Keyword Reach
There was over a 70% increase in the number of organic keywords that Collectius ranks for on Google. This expansion in keyword coverage helped broaden their visibility and reach a wider audience interested in debt collection and financial services.
Top Rankings in Local Searches
Collectius' website achieved first-page rankings on Google's Search Engine Results Pages (SERPs) for targeted searches in Singapore and Malaysia. Ranking on the first page for relevant searches significantly boosted their brand's visibility and accessibility in these key markets.
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